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This page provides information on our Eventim Missed Event Insurance
This page provides information on our Eventim Missed Event Insurance, including the downloadable policy documents and claims forms.

Eventim Missed Event Insurance

If you can’t find the information you require below, please contact us for further information or assistance.

Claim Form

In the event that you wish to make a claim, you need to download and complete the form using the link below. Details of where to send your claim form is included in the attached.
ERGO will request some information when making a claim to substantiate the claim. The below list is not exhaustive, depending on the claim circumstances our claim handler may request more information.

For all claims:


If you are cancelling due to a medical reason, we require:

  • Medical report / letter from doctor or self certificate

For other cancellation reasons, we require:

  • Letter from court confirming date of jury service summons
  • Letter from Commanding Officer confirming call up
  • Letter from employer confirming redundancy and last date
  • Photos of home emergency
  • Home insurance claim number and insurance company details (if applicable)
  • Police report with station details and incident number

Depending on the circumstances of the claim we will let you know what is required as part of the ‘Document Upload page’

Your policy information can be downloaded using the link below:

Policy Information – 21st September 2023 onwards

Policy Information – 1st November 2022 to 20th September 2023

If you purchased your policy before 1st November 2022, please contact us and we will send you the documents via email.


Your Insurance Product Information Document (IPID) can be downloaded using the link below:

IPID – 21st of September 2023 onwards

IPID – 1st of November 2022 to 20th September 2023 

Change of Details / Cancellation of Policy (14 day cooling off period)

If you need to amend your event details or wish to cancel your insurance, please contact Eventim customer services.

Please note the policy features a 14 day cooling off period. If you are cancelling the insurance outside this 14 day cooling off period you may not be entitled to a refund. Discretion may be exercised in exceptional circumstances.

Who are Eventim

Eventim UK is a CTS Eventim AG & Co. KGaA company.

CTS Eventim AG & Co. KGaA, listed in the SDAX index (ISIN DE 0005470306), is the market leader for the entertainment ticketing industry in Europe and operates in 20 countries. More than 100 million tickets for more than 180,000 events are marketed annually via EVENTIM group systems.

An important part of the EVENTIM group is live entertainment, incorporating the planning, organisation and promotion of concerts, concert tours, festivals and other live events.

For additional information click here