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If something goes wrong, here’s what to do

Claims: If something goes wrong, here's what to do

If the unfortunate should happen on your trip, you’ll need to know what to do next. This page contains all of the ERGO travel insurance claims forms you will need, should you need to make claim on your travel insurance policy.

If you need more urgent or emergency medical assistance, please contact our assistance team who will be able to assist. The telephone number can be found in your policy wording. The assistance team is open 24 hours, 7 days a week. This includes details of both urgent and non-urgent medical treatment and also highlights the importance of carrying your policy documents and an EHIC (if still valid) or GHIC during your trip.

In an emergency please call

Tel: +44 (0) 1444 454 540
(if You are anywhere except the USA or Canada)
Tel: +1 844 780 0494
(if You are in the USA or Canada)

Contact customer service

01403 788513

ERGO travel insurance claims

If you wish to make a claim, simply download and complete the appropriate form and return with all supporting documentation. The address to send it to can be found on page one of the claim form.

We would recommend that you read through the guide on the first page of the claim form so that we can deal with your claim as swiftly as possible.

Some claims require different information to be provided, so please ensure you are using the correct form when making a claim. If in doubt, please call the claims team. The telephone number and opening hours can be found in your policy wording.

If you wish to fill in a claim form for a Post Office policy and you purchased your policy before 01/04/2022 please proceed by clicking here.

If your claim relates to the following schemes:
  • ERGO (Element, Protect, Optimum, Seasonnaire, Seasonnaire Staff)
  • Covermore (Malaysia Airlines, Flight Centre, Covermore, BYOJet)
  • Jackson Lee Underwriting (BIBA Travel+, BIBA Sports+, Seasonnaire, Business Travel, Markham)
  • Journeys (InsureMore, Journeys Travel Insurance, Travel Staff Journeys)
  • Planet Earth
  • Trainline
  • Eventim
  • MunichRe
  • PayingTooMuch
For all others:

You can also submit a claim online. Please visit to register a claim online.

Alternatively, you can download a claim form by clicking the button below: